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The Tortal Secret

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Automobile Dealership Training

Six Critical Customer Service Skills Your Auto Service Personnel Should Know

Automobile Dealership Training Automobile Service Training Cordell Riley Customer Service Training

 According to the 2016 Maintenance & Repair Study conducted by Cox Automotive, 70% of new car buyers do not get their cars serviced at the dealerships where they bought them. If you are a new car dealer and only 30% of your customers use your service department, you are letting money slip through your fingers….

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Training Your Auto Service Staff to Deliver an Outstanding Customer Experience

Automobile Dealership Training Automobile Service Training Customer Service Training automobile service training Customer Service Training

By Cordell Riley Every visit a customer makes to your service facility is like a mini-journey. When that trip is over, you want your customer to feel well-served, valued, and maybe even a little bit delighted. Great customer service training is what makes that happen. Let’s break your customer’s experience down to see how training…

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How You Train Your Auto Service Technicians Is about to Change

Automobile Dealership Training Automobile Service Training New York International Auto Show

  We’re really looking forward to the New York International Auto Show next month. We’ll check out all the exciting gas-burning cars, of course. But what really excites us is the opportunity to get a close look at the new Chevy Bolt, an all-electric plug-in car that offers a claimed driving range of 238 miles…

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Car Service Department Alert: Change Your Training Now to Keep Servicing Cars Profitably

Automobile Dealership Training Automobile Service Training

After a man recently bought a new plug-in electric car, his salesman tried to sell him a service agreement that included periodic oil changes. Even after the buyer protested that his new electric car didn’t have any oil and didn’t need oil changes, the salesperson continued to make his sales pitch. That story was written…

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Is Your Car Dealership Giving Millennials the Service Experience They Crave?

Automobile Dealership Training Automobile Service Training Training Training Design

Once upon a time, customers who had their cars serviced at dealerships were simply looking for good, honest, quick repairs, not for meaningful experiences. But now that many owners of new cars are millennials, that has changed. Millennials want something more when they bring their cars in for service. According to “This Auto Dealership Built…

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Assist With Change Without Stepping on Toes with Michelle Geaghan

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