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Dan Black Explains “The 4 Rights of Training”


up-or-out-logoDan Black, Tortal Training’s VP of Client Engagement, just did an interview on Up or Out with Connie Pheiff, a series of podcasts that are always stimulating and just a little bit different.

If you’re a training professional, you should listen right now. You’ll hear Dan discuss what he calls “The 4 Rights of Training.”

What are the “4 Rights” that Dan talks about? They can be summed up this way . . .

Better training results when you deliver the right information to the right people at the right time in the right way.

Let’s take a closer look at each of them, per Dan’s comments on the podcast.

Deliver the Right Information

Learners come into a training experience with varying levels of experience. They can be millennials, Gen Xers, and baby boomers. It hard to design one training program that engages and teaches them all. The key to success? Dan explains, “It comes down to providing information in a way that allows more experienced individuals to fast forward through the things that they already know, and allows the less experienced people to explore needed concepts as they step through things.”

To the Right People

Dan asks, “Are you delivering information in very targeted ways? How do you understand who the right person is to get the information?” If you are teaching people to do things they already understand and maybe even teach others to do, for example, you will disengage them.

At the Right Time

Do you deliver the information during the onboarding process, after people are already on the job, or at some other time? Is the information something trainees need immediate access to when they are out in the field? Dan states, “Remember, we have moved away from a learning model in which people memorize information.” A good trainer needs to make strategic choices.

In the Right Way

Dan recommends that you use an instructional designer to create your training – a need that many organizations do not understand. “Too often,” Dan states, “training directors have no formal training in the skill they will teach. You wouldn’t take your IT guy and send him into your accounting department to audit your books, would you?”

Something similar often happens with training, when people who have not studied training are moved into the training function from other parts of the organization. In his talk with Connie Pheiff, Dan points out that a skilled training designer understands has keen and current insights. The best training is scalable, for example, effective eLearning is usually delivered in “chunking formats,” and information is best retained by trainees when they interact with a lesson every 37 seconds.

We invite you to get to know Dan Black and to contact Tortal Training to discuss your training needs.

Dan Black
Dan Black

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