Arrow Left Arrow Right Arrow Up Arrow Down Play Play Linked In Twitter Facebook
Play Video

Front of House (FOH) Roles


An overview of techniques all Front of House team members should practice to ensure guests have a smooth experience from start to finish.

Learning Objectives

  • Describe the best way to greet a guest so they feel comfortable in our restaurant right away
  • Explain the process of managing a wait list
  • Describe how to seat guests at their table
  • Identify best practices in observing your guests before taking their order
  • Describe how to take an order in a timely and efficient manner
  • Explain best practices in catching mistakes in guest orders
  • Describe how to interact with guests who have experienced a mistake
  • Explain how to determine when a guest is ready to have their table cleared
  • Describe the process to remove items from the table in a quiet, efficient way
  • Determine when guests are ready for their check
  • Present guests with their bill
  • Handle payment methods
  • Describe how to determine the root issue that is causing a guest to be difficult
  • Deal with a difficult guest

Sign up to start training TODAY!