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Front of House (FOH) Roles
ONE-HOUR SEAT TIME
An overview of techniques all Front of House team members should practice to ensure guests have a smooth experience from start to finish.
Learning Objectives
- Describe the best way to greet a guest so they feel comfortable in our restaurant right away
- Explain the process of managing a wait list
- Describe how to seat guests at their table
- Identify best practices in observing your guests before taking their order
- Describe how to take an order in a timely and efficient manner
- Explain best practices in catching mistakes in guest orders
- Describe how to interact with guests who have experienced a mistake
- Explain how to determine when a guest is ready to have their table cleared
- Describe the process to remove items from the table in a quiet, efficient way
- Determine when guests are ready for their check
- Present guests with their bill
- Handle payment methods
- Describe how to determine the root issue that is causing a guest to be difficult
- Deal with a difficult guest
