704-323-8953 | 9AM - 5PM EDT
More people have been dining out recently because the Pandemic is easing. They are returning to luncheon spots and food concessions near their offices and places of work. They are also traveling more and eating in airports, at the hotels where they are staying and in nearby eateries. Other people simply enjoy the renewed freedom…
At first glance, you might think that designing bilingual training is simple. You have a workforce that speaks both English and another language, so you make sure your training materials are offered in two languages. But the fact is that if you are a training director at your company, there are several kinds of bilingual…
By Cordell Riley Every visit a customer makes to your service facility is like a mini-journey. When that trip is over, you want your customer to feel well-served, valued, and maybe even a little bit delighted. Great customer service training is what makes that happen. Let’s break your customer’s experience down to see how training…
“Everyone is different and as a result may have something special to bring to the table. Let them know how their personalities and unique strengths support your organization. Take advantages of these differences.” – “Embrace Uniqueness of Your Employees,” by Shep Hyken, Shep Hyken’s Customer Service Blog Could it be that better training results when…
If you are in golf course management, you know that your ultimate success depends on how well you handle all the small details that create a quality golfing experience for your patrons. Do golfers find it easy to book tee times? When they arrive, are your parking areas clean and well maintained? Are golfers greeted…
