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Don’t Forget Soft Metrics when Evaluating Training Success

Metrics and Measurement ROI Training Training Design Hard Metrics Measuring Training Success Soft Metrics

Because the first aim of training is to improve the way people do things, all training programs measure hard metrics like these after training is done: Are our salespeople making more sales calls, closing more sales, or increasing the size of the average order? Have our product assemblers increased their output and reduced the number…

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The 10 Cent Decision with Laurie Guest

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